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Frequently Asked Questions

Do you have a question? Chances are you are not the only person with this question and we have most likely answered it before. Please try to find the answer to your question in the FAQs before asking your question, as most likely we have already answered it there. This reduces the amount of time we spend answering the same questions and allows us to focus on delivering better customer service to yourself and our other customers. If your questions hasn't already been answered in our FAQ, then please Contact Us with your question and we'll answer it for you. If we find that it's something that others may also be wondering about we'll also publish it in the FAQ.

FAQ Categories:

FAQs:

General

Ordering

  • Can I only place orders via your website?
    Currently we would prefer all orders to be placed online on the website as this is the fastest way for us to process your order. If you have a larger order (Over $1000) you wish to place you can simply email us your enquiry and one of our friendly CSR's will assist you where they can.
  • How do I order?
    Ordering is simple via our online website. Simply find the item your looking for, add it to you're cart after logging in or setting up your account, proceed to the checkout section and follow the prompts to process your order. We can accept orders via fax; however it's much faster and easier for you to use our self service website.
  • Is stock and price information displayed on your website accurate?
    Up to 4 times per day our stock on the website is updated and we do our best to ensure the information displayed is accurate. As we all know sometimes errors can occur and if there ever is an instance where we have made an error we will refund in full, no questions asked.
  • How long does it take to process my order?
    As soon as your order is placed it is added to our system for processing. Once the payment has been confirmed the order will proceed to the warehouse for processing. Generally orders placed for in stock items are received in 2-5 business days.
  • Do you price match?
    Indeed we do price match. On any of the product pages just below the "Add to Cart" button there is a link you can click to fill out a form to ask about a price match. All prices matches must be done via email and you must provide evidence of the competitor pricing online. For more information please see our policies regarding price matching.
  • Why are WAComputer's prices so low?
    Our aim has always been to bring the very lowest prices to our customers. We do this by only operating online and not having the expenses associated with a retail store. Less expenses for us means better prices for you!
  • Can you prepare me a quote?
    Generally our website price is the best we can offer however if you are purchasing larger quantities or a large total amount for an order you can simply email our friendly sales team: [email protected] for a quote.
  • What is an OEM product?
    OEM products are intended to be sold only for customers who are building or putting the product in a new PC (minimum Hard Drive and Mother Board). For all OEM orders please provide, in writing, confirmation that you are ordering the OEM software for a new PC. We require this before we can process your order.
  • Am I able to receive a discount if I purchase multiple items?
    Unfortunately with our low prices as they are it's not often we'd be able to give any more of a discount on our already amazing prices. We do however allow price matching. (Please see our price match policy for more information. http://www.wacomputers.com.au/price_match.html)
  • I have ordered the product. How do I know the order status?
    Please log onto your account in the "My Account" section to view your order history and current order status.

Customer Accounts

Returns / Warranty Claims

Shipping / Delivery

  • Can I pick-up my order?
    No, as we only operate online and do not have costly public shopfronts, to keep the product prices in our online store low.
  • How much will I pay for shipping?
    Shipping is calculated per order, to give you the best possible price. Simply add any item to your shopping cart and click the Estimate Shipping button. In the pop-up window enter your 4-digit post code to obtain the total shipping cost for your order. Please remember it will often be cheaper if you purchase multiple items at once as they may be shipped in a single shipment.
  • Do you ship internationally?
    No we do not. We only operate in Australia.
  • How long does it take for my items to be delivered?
    Generally it takes 2-6 business days for your items to be delivered provided that they are in stock at the time of order. If the item of out-of-stock, the items will be placed on back order and will take longer to deliver. An out of-stock item will be marked with BY ORDER or will have an ETA (estimated time of arrival) listed. Please note that items low on stock may also become out-of-stock by the time your order is placed and your payment has cleared. If the item is low on stock, please contact us to confirm stock levels before you make an order.
  • How do I track my order?
    To track your order, please go the My Account page. The status of your order is regularly updated to ensure that you remain up-to-date.
  • Who do you ship with and why?
    We use couriers for shipping all items to our customers. We do this because they provide person-to-person service, ensuring that someone is always responsible for the item whilst it is in transit. Also, using couriers allows us to track the delivery and sort any issues as they arise.
  • What happens if the item is out-of-stock?
    If the item of out-of-stock, the items will be placed on back order and will take longer to deliver. An out of-stock item will be marked with BY ORDER or will have an ETA (estimated time of arrival) listed. Please note that items low on stock may also become out-of-stock by the time your order is placed and your payment has cleared. If the item is low on stock, please contact us to confirm stock levels before you make an order.

Payments

  • How do I know it's safe to shop with you online?
    We are an Australian registered business. You can view our company registration details with ASIC, the regulator for Australian companies, on the ASIC website. All your dealings with us are protected by Australian Corporations and Trade Practices Legislation, even though we're purely web-based. You can also see what our customers have been saying on the Feedback page.
  • Do you accept COD (Cash On Delivery)
    No, as we only operate online and do not have costly public shopfronts, to keep the product prices in our online store low
  • Is cheque payment accepted?
    Yes, please send your cheque to our postal address. We can only start processing your order after the cheque has cleared in our bank account. This can take 3-5 working days.
  • What Payment Methods do you accept?
    We accept Bank Transfer/deposit, Credit Card including MasterCard and Visa, Cheque and PayPal.
  • Do you include GST in your pricing?
    Yes, we include GST in all our website pricing.
  • Are my Credit Card details secure
    Absolutely. We use PayPal for processing all Credit Card payments to ensure your credit card details always stay secure. You only provide your credit card details to PayPal, which is one of the world's most well regarded and safe financial intermediaries for online payments. By using PayPal you also have access to PayPal's dispute handling systems and procedures for additional piece of mind. These are much more effective and efficient than credit card chargebacks.
  • When do I receive the tax invoice for my order?
    All our tax invoices are automatically generated up to a week after you have received your items. They are available on our website on the My Account page. You will see a "download Invoice" button next to the order once it becomes available.
  • How long does it take for a bank transfer or deposit to clear?
    Generally it takes 1 business day for it to show up in our account. However if you are with NAB, the payment will show in our accounts the same day or if you make a payment in branch, they will be appear instantly. Please note that if you make a payment with any other bank on Friday evening or on the weekend, the payment will not appear in our account until Tuesday.
  • Once a Bank Transfer or Deposit has been made, do I need to send a receipt?
    This is not necessary. Our system automatically processes our bank account transactions in the morning and associates payments to orders.
  • Should I include my order ID in the payment description when making a Bank Transfer or Deposit?
    Yes, this makes identifying your payment easier for our system and increases the efficiency of the payment process. If it is not provided, manual intervention may be required.
  • What are your Bank Account details?
    Please refer to the Bank Info page on our website for details.

Contact Information

  • I have difficulties using your website. What should I do?
    If you are having difficulties using our website, you can contact us by using the contact information located on contact us page of our website
  • How can I contact you?
    You can contact us by phone, email, Live Help, fax or by post as detailed on the contact us page on our website.
  • What information do you need?
    When you contact us it is important to provide as much information as possible such as the part or model number of the product you are searching for or if you have already made an order, have your order number ready
To find out more about us please visit the About Us page.

To contact us, please visit the Contact Us page.
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While we are Perth based, we ship to all states and cities in Australia.